Online TV Use Policy

This Use Policy (“Policy”) applies to all users of the Online TV products (Sunrise UPC TV App & Web) and services (the “Service”) as provided by Sunrise UPC LLC.

Please read this Policy in conjunction with our general terms and conditions, which can be found at, our Privacy Policy and any terms and conditions that may apply to the Service. This Policy may be subject to change from time to time.

The Service may contain links to other companies’ websites and services which they offer; these companies may have acceptable use policies and/or general terms and conditions of their own. We recommend that you read the policies of such third parties. We are not responsible for the practices or content of any such third parties’ products or third parties’ services.

If you do not agree to or cannot comply with the terms and conditions of this Policy, do not install, copy, and/or use the Service.

1.     Use of the Service

By accessing the Service on each occasion, you agree and acknowledge to the following:

  • We offer you the Service in collaboration with our licensors (“Content Providers”) and other third parties. The Service is provided on an “as is” and “as available” basis, except as required by law; we give no warranty, express or implied, as to the quality and availability over the internet.
  • You can only use the Service with your “My UPC” login if you have concluded a valid and effective subscriber contract with Sunrise UPC LLC regarding the provision of DTV products. If you terminate such products, the Service will be terminated automatically.
  • You shall use the Service only for purposes that are permitted by this Policy and any applicable law or regulation.
  • You can use the Service exclusively for your own personal and private purposes, any business or public use is strictly prohibited.
  • You shall not access or attempt to access the Service by any means other than through the applicable website.
  • You shall not engage in any activity that interferes with or disrupts the Service.
  • You acknowledge that the Service is only accessible through devices which are technologically appropriate and compatible to display the Service and are connected to a continuous wired or wireless broadband Internet connection. The service can also be used with a mobile Internet connection. Please note that mobile Internet connections may incur additional charges for data usage, depending on your plan from your mobile provider. Sunrise UPC LLC cannot guarantee the availability and the quality of the Service.
  • You can use parts of the Service (e.g. viewing) only within the territory of Switzerland.
  • Sunrise UPC LLC may set a maximum to the number of concurrent devices you may use to access the Service. We shall be entitled to block access to the Service when you have acted contrary to this Policy.
  • You shall not and you shall not assist any third party to:

-    copy, reproduce, transmit, modify, alter, reverse-engineer, emulate, de-compile, or disassemble the Service in any way, or create derivative works of the Service;

-    use the Service or any portion of it to create any tool or software product that can be used to create software applications of any nature whatsoever;

-    rent, lease, loan, make available to the public, sell or distribute the Service in whole or in part;

-    tamper with the Service or circumvent any technology used by us or our Content Providers to protect any Content accessible through the Service;

-    circumvent any territorial restrictions applied to the Service;

-    create user accounts by means of fraudulent methods;

-    use the Service in a way that violates this Policy.

2.    Content

  • All content, including but not limited to the architecture, outlook and appearance of the Service, the films, TV programs, images, music, text and other material (“Content”) made available via the Service is owned by us or our Content Providers. All right, title and ownership in the Service remains with us and content providers, as applicable. The rights to use the Service are licensed to you and are not being sold to you, and you have no rights in it other than to use it in accordance with this Policy.
  • You acknowledge that by using the Service, you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you agree that use of the Service is at your own risk.

3.    Service updates

Service updates are designed to improve, enhance and further develop the Service and to add and inform you of new services, such as new Content and new functionalities. You agree to receive such updates as part of your use of the Service and agree that the implementation of such updates may affect the availability of the Service.

4.    Privacy and data protection

By using our services, you agree that we many process your personal data in accordance with our general terms and conditions and our privacy policy.

Within our TV offering (Sunrise UPC TV box, Sunrise UPC TV website and Sunrise UPC TV App), we offer you the option of receiving personal recommendations. For this, your usage data and preferred programmes will be recorded. Before we record data about your preferred programmes, however, we ask that you provide your consent.

Your consent to the recording of usage data will be requested when you register within the Sunrise UPC TV offer for the first time.

If you already use the Sunrise UPC TV box, the same settings apply for the Sunrise UPC TV website and Sunrise UPC TV App as on your box. This means that if you have consented to the recording of usage data on your box and receive personal recommendations, usage data will also be recorded within Sunrise UPC TV and recommendations provided based on this. A change to the settings on your box therefore also applies for the Sunrise UPC TV website and UPC TV App.

5.    User account and security

You are responsible for keeping your username and password confidential. If you become aware of any unauthorized use of your account, you must notify us immediately by contacting our Customer Service through the ‘Contact Us’ page on our website

6.    Contact information

If you have any comments or queries concerning this Policy, please contact our Customer Service through the ‘Contact Us’ page on our website

7.    What about cookies?

"Cookies" are small pieces of information stored by your internet browser that collect data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other click stream data.

We use cookies to help us tailor our websites to your needs, to deliver a better, more personalized service and to remember certain choices you’ve made so you don’t have to re-enter them. Cookies also enable us to identify traffic to our website including pages visited, visitor numbers and traffic paths taken.

We may use advertising network providers to help present advertisements or other content on this website and other websites that display advertisements of Sunrise UPC LLC. Advertising network providers use cookies, web beacons, or similar technologies on your computer or mobile or other device to serve you advertisement or content tailored to interests you have shown by building a profile of your internet browsing on this website and other websites you have visited. The use of cookies, web beacons, or similar technologies by our advertising network providers is subject to their own privacy policies, not Privacy Policy of Sunrise UPC LLC.

You can manually disable and enable cookies on your computer or mobile or other device. Most internet browsers provide the ability to accept or decline specific cookies or types of cookies, and to refuse or delete all cookies. The process will depend on your browser. You should refer to the instructions of your specific web browser to use this functionality. Restricting or blocking cookies may, however, have a negative impact upon the usability of many websites.

Zurich, May 2021